The Asia-Pacific Awards winners were announced on 12 May, the awards were presented on DFNIOnline.com.

Click here to see winners video

Winning a DFNI-Frontier Award is the highest recognition you can receive within the travel retail industry.

The finalists are chosen by our panel of judges, hand-picked from the most experienced and knowledgeable names in the industry.

Winning one of these prizes can raise a company’s profile and is a major boost to all personnel involved.

Open to retail operators, airports and brand owners, the DFNI-Frontier Asia-Pacific Awards will still celebrate all worthy winners with a dedicated Awards video presentation to recognise their achievements in the Asia-Pacific region.

Remember to save your entry submission as you go along

The DFNI-Frontier Asia -Pacific Awards web broadcast was presented on dfnionline.com on 12 May, at 10am GMT/ 18:00 SGT, click here to see winners videos


 

Airport of the Year

An airport in Asia Pacific with a culture supporting travel retail, judged across a range of factors including incentives or financial models conducive to retailers, operational management, support infrastructures and approach beneficial to travel retailers.

This category is now closed

To be considered as the best Airport of the Year with the most supportive to travel retail in the Asia Pacific region for activities since 1 May 2019 you will need to demonstrate:

• Solid sales and effective commercial strategy across Asia Pacific

• Strategy, operations and financial models conducive to thriving travel retail (provide examples of work done to facilitate and encourage the development of the commercial area)

• A relevant and interesting commercial offer airport-wide

• Retailer and customer satisfaction with the retail environment • Evidence of working collaboratively within the trinity to improve the customer experience


Asia Pacific Airport Travel Retailer of the Year

The best travel retailer operating at an airport in Asia Pacific judged across a range of factors including profitability, assortment, retail environment and customer service.

This category is now closed

To be considered as the Asia Pacific Airport Travel Retailer of the Year commencing 1 May 2019 you will need to demonstrate:

• Solid sales and effective commercial strategy for an airport retail environment within this period

• A balanced assortment of interesting products/categories

• The use of innovative marketing and digital tools to engage passengers throughout the travel journey to encourage them to purchase with the airport retailer

• Evidence of working collaboratively within the trinity to improve the customer experience

• Effective training programmes that help promote staff engagement and enhance product knowledge

Middle East Airport Travel Retailer of the Year

The best travel retailer operating at an airport in the Middle East judged across a range of factors including profitability, assortment, retail environment and customer service.

This category is now closed

To be considered as the Middle East Airport Travel Retailer of the Year commencing 1 May 2019 you will need to demonstrate:

• Solid sales and effective commercial strategy for an airport retail environment within this period

• A balanced assortment of interesting products/categories

• The use of innovative marketing and digital tools to engage passengers throughout the travel journey to encourage them to purchase with the airport retailer

• Evidence of working collaboratively within the trinity to improve the customer experience

• Effective training programmes that help promote staff engagement and enhance product knowledge

Asia Pacific Supplier of The Year

The best supplier to the travel-retail sector of any size operating anywhere in Asia Pacific judged on its activities over the year since 1 May 2019 across a range of factors including quality or service, competitiveness and customer satisfaction.

This category is now closed

To be considered as the Best Supplier – Asia Pacific based on your activities over the year since 1 May 2019, you will need to demonstrate:

• Evidence of operational excellence in supplying travel retailers

• The relevance of goods and/or services offered to the industry

• Strong commercial performance

• Evidence of innovation and meeting evolving market needs • A commitment to growing your category for the overall good of the industry

Asia Pacific & Middle East Travel Retailer Of The Year

The best travel retailer of any size operating anywhere across Asia Pacific and the Middle East,  judged across a range of factors including profitability, assortment, retail environment and customer service.


This category is now closed

To be considered as the Travel Retailer Operating across Asia and the Middle East, commencing 1 May 2019 you will need to demonstrate: ·       

  • Demonstrate solid sales and effective commercial strategy across Asia Pacific or Middle East
  • A balanced assortment of interesting products/categories 
  • The use of innovative marketing and digital tools to engage passengers throughout the journey
  • Evidence of working collaboratively with brands and landlords (if applicable) to improve the customer experience 
  • Effective training programmes that help promote staff engagement and enhance product knowledge    

Best New Product – Beauty

The Best New Beauty product launched in The Asia Pacific and Middle East travel retail in the past 12 months. This award will be judged against a range of factors including commercial success, suitability to channel, quality and brand visibility. Each winner must prove that its SKU has been a true innovation in the category and has helped drive sales for retailers.

This category is now closed

To be considered as Best New Product Launch – Beauty in The Asia Pacific and Middle East GTR commencing 1 May 2019 you will need to demonstrate:

• Star qualities: appearance, design, packaging, pricing and versatility that goes above and beyond the competition in this category

• Evidence of sales and penetration

• Demonstrate consumer engagement through social media, digital, GTR activations

• Evidence of tapping into new markets or cementing its position in current ones

Best New Product – Confectionery & Fine Foods

The Best New Confectionery or Fine Foods product launched in The Asia Pacific and Middle East travel retail in the past 12 months. This award will be judged against a range of factors including commercial success, suitability to channel, quality and brand visibility. Each winner must prove that its SKU has been a true innovation in the category and has helped drive sales for retailers.

This category is now closed

To be considered as Best New Product Launch – Confectionery & Fine Foods in The Asia Pacific and Middle East GTR commencing 1 May 2019 you will need to demonstrate:

• Star qualities: appearance, design, packaging, pricing and versatility that goes above and beyond the competition in this category

• Evidence of sales and penetration

• Demonstrate consumer engagement through social media, digital, GTR activations

Best New Product – Electronics, Toys & Gifts

The Best New Electronics, Toys or Gifts product launched in The Asia Pacific and Middle East travel retail in the past 12 months. This award will be judged against a range of factors including commercial success, suitability to channel, quality and brand visibility. Each winner must prove that its SKU has been a true innovation in the category and has helped drive sales for retailers.

This category is now closed

To be considered as Best New Product Launch – Electronics, Toys & Gifts in The Asia Pacific and Middle East GTR commencing 1 May 2019 you will need to demonstrate:

• Star qualities: appearance, design, packaging, pricing and versatility that goes above and beyond the competition in this category

• Evidence of sales and penetration

• Demonstrate consumer engagement through social media, digital, GTR activations

Best New Product – Fashion & Accessories

The Best New Fashion or Accessories product launched in The Asia Pacific and Middle East travel retail in the past 12 months. This award will be judged against a range of factors including commercial success, suitability to channel, quality and brand visibility. Each winner must prove that its SKU has been a true innovation in the category and has helped drive sales for retailers.

This category is now closed

To be considered as Best New Product Launch – Fashion & Accessories in The Asia Pacific and Middle East GTR commencing 1 May 2019 you will need to demonstrate:

• Star qualities: appearance, design, packaging, pricing and versatility that goes above and beyond the competition in this category

• Evidence of sales and penetration

• Demonstrate consumer engagement through social media, digital, GTR activations

• Evidence of tapping into new markets or cementing its position in current ones 

Best New Product – Jewellery & Watches

The Best New Jewellery & Watches product launched in The Asia Pacific and Middle East travel retail in the past 12 months. This award will be judged against a range of factors including commercial success, suitability to channel, quality and brand visibility. Each winner must prove that its SKU has been a true innovation in the category and has helped drive sales for retailers.

This category is now closed

To be considered as Best New Product Launch – Jewellery & Watches in the Asia Pacific and Middle East GTR commencing 1 May 2019 you will need to demonstrate:

• Star qualities: appearance, design, packaging, pricing and versatility that goes above and beyond the competition in this category

• Evidence of sales and penetration

• Demonstrate consumer engagement through social media, digital, GTR activations

• Evidence of tapping into new markets or cementing its position in current ones

Best New Product – Tobacco & NGP

The Best New Tobacco or NGP product launched in The Asia Pacific and Middle East travel retail in the past 12 months. This award will be judged against a range of factors including commercial success, suitability to channel, quality and brand visibility. Each winner must prove that its SKU has been a true innovation in the category and has helped drive sales for retailers.

This category is now closed

To be considered as Best New Product Launch – Tobacco & NGP in The Asia Pacific and Middle East GTR commencing 1 May 2019 you will need to demonstrate:

• Star qualities: appearance, design, packaging, pricing and versatility that goes above and beyond the competition in this category

• Evidence of sales and penetration

• Demonstrate consumer engagement through social media, digital, GTR activations

• Evidence of tapping into new markets or cementing its position in current ones

Best New Product – Wines & Spirits

The Best New Wines & Spirits product launched in The Asia Pacific and Middle East travel retail in the past 12 months. This award will be judged against a range of factors including commercial success, suitability to channel, quality and brand visibility. Each winner must prove that its SKU has been a true innovation in the category and has helped drive sales for retailers.

This category is now closed

To be considered as Best New Product Launch – Electronics, Toys & Gifts in The Asia Pacific and Middle East GTR commencing 1 May 2019 you will need to demonstrate:

• Star qualities: appearance, design, packaging, pricing and versatility that goes above and beyond the competition in this category

• Evidence of sales and penetration

• Demonstrate consumer engagement through social media, digital, GTR activations

• Evidence of tapping into new markets or cementing its position in current ones

Best New Shop Opening

The best travel retail shop opened in Asia Pacific since 1 May 2019, judged against a range of factors including design, retail strategy, financial performance, customer service and media impact.


This category is now closed

To be considered as Asia Pacific Best New Shop Opening of the Year since 1 May 2019, you will need to demonstrate:

• Retail innovation and animation of the environment

• Quality of the retail design, layout format and concept

• An engaging mix of international brands, categories and local products to meet the demand of the target consumer

• Demonstrate an innovate offer and expertise for specialist and specific category concepts

Cruise or Ferry Retailer of the Year

The best on-board cruise/ferry retailer of any size judged across a range of factors including profitability, assortment and customer service operating on any cruise routes in Asia Pacific.

 


This category is now closed

To be considered as the best Asia Pacific Cruise/Ferry Retailer of the Year commencing 1 May 2019 you will need to demonstrate: • Solid sales and effective commercial strategy within this period

• Retail strategy and product assortment tailored to the cruise channel/cruise passengers

• Evidence of working collaboratively with brands to improve the customer experience

• Demonstration of experiential retail tailored to the cruise environment

• The use of innovative marketing and digital tools to engage passengers throughout the travel journey

• Effective training programmes that help promote crew engagement and enhance produc t knowledge

    CSR or Sustainability Initiative Of The Year

    Open to individuals, team efforts or businesses in travel retail based in Asia Pacific that have shown an impressive commitment to charity work through their activities since 1 May 2019, which has had a demonstrable positive impact.

    This category is now closed

    Downtown/Border Store of the Year

    The best border store of any size operating anywhere in Asia Pacific, judged across a range of factors including profitability, assortment, retail environment and customer service

    This category is now closed

    To be considered as the Best Asia Pacific Downtown/Border Store of the Year commencing 1 May 2019 you will need to demonstrate:

    • Solid sales and effective commercial strategy within this period

    • A balanced assortment of interesting products/categories

    • Demonstration of inventive promotions and retail experiences tailored to the border store environment

    • The use of innovative marketing and digital tools to engage customers Effective training programmes that help promote staff engagement and enhance product knowledge 

    Duty Free Experience of the Year

    The best travel retail consumer engagement/marketing campaign, activation or pop-up in Asia Pacific since 1 May 2019 of any category, judged against a range of factors including campaign, innovation, activation concept and consumer impact.

    This category is now closed

    Inflight Retailer of the Year

    The best inflight retailer of any size judged on its activities since 1 May 2019 across a range of factors including profitability, assortment and customer service operating anywhere in Asia Pacific


    This category is now closed